Frequently Asked Questions
A. Please try refreshing the page first, then if you are still unable to add items, ensure you have registered an account with ourselves, by clicking login at the top of the page
A. The temporary password is case sensitive so make sure the password is typed in exactly how it is shown on the email sent to you.
A. Yes, we can offer a return/exchange if your item;
A. School uniform orders can be exchanged by filling out this form. Please ensure the form is filled out correctly to avoid any delays. Returns are subject to stock availability.
A. No, all exchanges must be posted back to us. We recommend using a tracked service, as we will not be held accountable for any lost parcels in the post.
A. No, this is not a service we can provide during this time, this is due to Covid-19 and health and safety regulations of where our office is based. Try-on nights will resume as normal in 2021.
A. Pupil premium orders must be dealt with via the school. The school then places an order on your behalf.
A. The shirts are unisex fit and fit both boys and girls.
A. No, you cannot combine products from different shops in the same basket. If you would like to order from two different shops, then this must be two separate transactions.