Terms and Conditions
These terms apply to your order. Please read them carefully, and print and keep a copy of them for your reference. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
About Us
This website is owned and operated by Mr J Lissaman, t/a Liss Sport, Verdon Saw Mills, Bagworth Road, Newbold Heath, Leicestershire LE9 9NB.
VAT Registration number 507 7758 18
If you need to contact us, please email us at info@lisssport.co.uk or telephone 01455 828086.
Making a Contract with Us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have recieved and accepted your order. For ordering online the payment is primarily held until the contract is complete, which is when the customer has recieved their goods. Prior to this the order can be cancelled or refunded at any time if goods are unavailable or an error has been made.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this but can refund the value of the goods without notificiation at any time. If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.
The contract between Liss Sport and the customer is complete when the goods have been dispatched.
How to Place an Order for School Uniform (available in English only)
Delivery of School Uniforms
All items are usually delivered by us free-of-charge. Where this is impractical, we will arrange shipping by external courier for which an additional delivery charge will be made. We will contact you to let you know what this charge will be. In the case of school uniform, items are delivered free-of-charge to the relevant schools for distribution throughout each term or for collection at Intake Evenings.
We aim to despatch all orders as soon as possible, but some may take up to 28 days from date of order. If we have any problems with your order, we will contact you to let you know what is happening.
Please allow enough time for your items to be delivered before you need them.
If goods are lost or damaged in transit, please let us know promptly.
How to Place a Club Shop Order (available in English only)
Delivery of Club Items
During the order process, you will be given the option of either a home delivery, for which there will be an additional charge (the amount of this charge will be shown) or for a free-of-charge delivery to a central point (usually the club home ground.)
We aim to despatch all orders as soon as possible, but some may take up to 28 days from date of order. If we have any problems with your order, we will contact you to let you know what is happening.
Please allow enough time for your items to be delivered before you need them.
If goods are lost or damaged in transit, please let us know promptly.
Cancellations and Returns
This policy does not apply to goods that have been personalised or customised in any way.
Under the EU Distance Selling Regulations, you can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please e-mail us or write to us. Including a brief explanation will help us to improve our service.
If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
All returned goods are subject to a 30% handling charge.
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us and this results in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
Faulty Goods
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.