For terms and conditions specific to purchases of school uniform and school PE kit, please see ‘Terms & Conditions – School Uniform’.
This website, www.lisssport.co.uk, is operated by Liss Sport ('we' or 'us'.) These terms will apply to all your purchases of items from us, whether you are ordering in person, online or by telephone. Please read this document carefully and print it off or download it before placing your order.
We may change these terms from time to time. Please check them before you make a new purchase.
Your Agreement with Us
We will confirm acceptance (or otherwise) of your order as soon as possible, either by email (if your order is placed on-line) or by telephone or in person at the time of order (if your order is placed over the telephone or in person.) A binding agreement arises once we accept your order. An invoice will be issued on delivery and payment will become due 14 days from the date of that invoice.
Payment
You can pay for your order by cheque or postal order; cash; major credit cards (for which there is a 2.5% administration charge) or debit card (for which there is a £1.00 per transaction administration charge.)
We will take all reasonable care to keep your order details and payment secure, but, unless we are negligent, we will not be liable for any losses if an unauthorised third party obtains access to your information.
Delivery
All items are delivered directly by us free-of-charge. Where this is impractical we are able to arrange shipping by external courier for which an additional delivery charge will be made.
We aim to despatch all orders as soon as possible and will contact you to arrange delivery.
If we have any problems with your order, we will contact you to let you know what is happening and offer substitutes.
If you require your products by a specific date, provided we are able to obtain the products, we can arrange an express overnight delivery for an additional charge. Please add this information into your delivery instructions when placing your order.
Working days do not include Saturdays, Sundays or public holidays.
Availability
All items are subject to availability. We can only guarantee availability whilst stocks last. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and wherever possible a similar price. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes out of our control.
Any dates we specify for the delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods. Please allow enough time for your items to be delivered before you need them as we cannot be held responsible for out of pocket expenses resulting from delays in delivery.
Damaged/Incorrect Goods Information
IMPORTANT INFORMATION & TIME LIMITATIONS
Any transit damage, shortages or incorrect goods supplied must be noted on the delivery note at the time of delivery.
Please ensure that you thoroughly inspect your goods for any cosmetic damage, incorrect goods, missing items or other problems as soon as you receive them. If this is done after delivery has taken place, you are required to contact us within 7 days of delivery of your goods, giving full details of any problems so we can arrange for suitable action to be taken.
Damaged Goods
If you receive goods in a damaged condition, please make a note of this on the despatch note, you must then notify us of this by phone, email or letter in any case within 7 days from receipt of goods.
Please note: Do not wear or use an item if it is damaged. This counts as acceptance of goods and the item is then non-returnable.
Incorrect Goods/Wrong Amount of Goods
It is your responsibility to ensure that you have signed for the correct number of goods delivered. At time of delivery you must also check that you have received the correct goods in accordance with your order.
If you find that you have received incorrect goods or the wrong amount of goods, you must make a note of this on the despatch note, you must then notify us of this by phone, email or letter in any case within 7 days from receipt of goods.
Cancellations
If you cancel an order after the goods have been delivered, you will be charged the ACTUAL COST of collecting the items. This cost will be deducted from any refund that is due to you. You may return the items at your own expense.
You have the right to cancel your order at any time before goods are delivered to you for any reason.
In compliance with the distance selling regulations you have a Cooling Off period where you may withdraw from this agreement at any time up to 7 working days after the day we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost.
When we receive the goods we will inspect them to ensure all manuals, accessories and other components are within the returned package and that the goods are in the condition that we sent them to you with packaging. All items are subject to inspection. If we receive an item that either is not in the condition we sent it or has missing components we shall deduct a reasonable amount to cover any costs to us or return them to you if they are not re-sellable.
Please note we are unable to take back items that have been personalised in any way.
We will reimburse any amounts you have paid to us within 30 days having deducted any return, repackaging or retrieval costs.
Faulty Items
If on delivery, you find that any item is faulty, please contact us immediately. We will arrange for a replacement to be delivered to you at our expense and for the faulty item to be collected (usually at the same time.)
If your item becomes faulty after a period of use, please let us know so that we can return the item to the Manufacturer for verification of fault. Please note, any faulty items have to be seen by the Manufacturer before any action can be taken. Providing the item has been verified by the Manufacturer as being faulty, we will arrange for a replacement item to be delivered. If the item is not found to be faulty, an administration charge may be incurred.
We will reimburse any amounts you have paid to us within 30 days of return of the goods, having deducted any return or retrieval costs if applicable.
Complaints Procedure
If in the unlikely event you wish to make a complaint, please contact us in writing:
Customer Care Department
Liss Sport
20 The Square
Bagworth
Leicestershire LE67 1DQ
We shall then fully investigate the matter and contact you within 5 working days from receipt of letter.
This guarantee is in addition to any warranties or conditions implied by law and nothing in these terms affects your statutory rights.
Delay or Failure to Perform
We shall not be liable to you if we are prevented or delayed in performing of our any obligations to you if this is due to any cause beyond our reasonable control e.g.
an act of God, explosion, flood, fire or accident
war or civil disturbance
strike, industrial action or stoppages of work
any form of government intervention
a third party act or omission
failure by you to give us a correct email or delivery address or notify us of any change of address
If this happens we shall inform you as soon as is reasonably practicable and if these circumstances continue for 30 days either you or we will be free to cancel the contract. If so, we will give you a full refund of any payment we have received from you within 30 days of cancellation.
Customer Information
If you have any queries or require further information regarding our products or your purchase, please call us on 01530 231543. Lines are open from 9am - 5pm from Monday to Friday. Alternatively you can e-mail us at info@lisssport.co.uk or write to our Customer Care department at:
Customer Care Department
Liss Sport
20 The Square
Bagworth
Leicestershire LE67 1DQ
Caring for Your Purchase
Always refer to the Manufacturers instructions and washing guides in relation to each product.
Governing Law
All contracts formed between us for the purchase of items from this website shall be governed by English law and any dispute shall be subject to the jurisdiction of the English Courts.
If any provisions of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Product Descriptions
We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual product.
While we try to be as accurate as possible, all sizes, weights and measurements quoted are approximate and in accordance with the manufacturers’ guidance.
The products sold on this website have been designed to comply with the health and safety laws of the UK and we cannot warrant or represent that they comply with any health safety or other legal requirement outside the UK.
Images on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. We cannot guarantee the reliability or the accuracy of the images. Images on our site are for the sole purpose of giving an approximate description of the goods. We will supply the product as supplied to us by the manufacturer.
|